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On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

Medicaid and BadgerCare Plus renewals have started. Are you ready? Learn More
Medicaid and BadgerCare Plus renewals have started. Are you ready? Learn More

Availity to Host Live Training Webinars for Providers

Date: 03/11/24

As you may be aware, the ability to electronically submit claims to MHS Health Medicaid, Network Health Medicaid, and Wellcare By Allwell Medicare through Change Healthcare is currently unavailable due to a cybersecurity incident that impacted its network and operations with no timeline for resolution. Availity, our preferred clearinghouse partner, is ready and available to help providers to enroll and begin submitting claims. They are offering several live training webinars for providers to get started with Availity Essentials.

Live Webinar: Use Availity Essentials to Submit Professional Claims
Join Availity to explore using the Claims and Encounters application on Availity Essentials.

In this 75-minute webinar, providers will learn how to:

  • Get access and explore form options
  • Save entry time including shortcuts when entering provider, patient, and code details
  • Use key features that include options for submitting COB claims, corrected claims, and adding attachments
  • Take important steps to follow up after you submit claims
  • Navigate help, training and support tools

An expert Availity Essentials application trainer will also guide providers through key insights about the application and provide a downloadable quick-tips PDF that they can save to use later.

Upcoming webinar dates:

  • March 13 – 11:00 am CST
  • March 14 – 10:00 am CST
  • March 15 – 9:00 am CST
  • March 19 – 9:00 am CST

Webinar registration: Log into the Availity Essentials Provider Portal. Providers must be enrolled with Availity Essentials to access webinars. Step-by-step instructions for Availity Essentials enrollment can be found on the Availity Lifeline website.

 

Live Webinar: Getting Started with Electronic Data Interchange (EDI) on Availity Essentials
Join Availity experts to learn about Electronic Data Interchange (EDI) on Availity Essentials.

This webinar will cover:

  • How to access the Availity EDI Companion Guide
  • Availity payer list
  • EDI reporting preferences
  • Manage your file transfer protocol (FTP) mailbox
  • Send and receive EDI files
  • EDI response files
  • Help and support resources

Upcoming webinar dates:

  • March 11 – 12:30 pm CST
  • March 13 – 2:30 pm CST
  • March 14 – 1:30 pm CST
  • March 15 – 1:00 pm CST

Webinar registration: Log into the Availity Essentials Provider Portal. Providers must be enrolled with Availity Essentials to access webinars. Step-by-step instructions for Availity Essentials enrollment can be found on the Availity Lifeline website.

Thank you for your continued partnership as we navigate the Change Healthcare outage. If you have any questions, please contact your Provider Engagement representative or our Provider Services team at 1-800-222-9831 or visit our Change Healthcare Outage Resource website.