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On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

Medicaid and BadgerCare Plus renewals have started. Are you ready? Learn More
Medicaid and BadgerCare Plus renewals have started. Are you ready? Learn More

Complaints and Appeals

What should I do if I have a complaint? Who do I call?

MHS Health Wisconsin wants to help. Anyone on our staff can accept your complaint.

If you have a complaint, you can also call your Member Advocate. Most of the time, we can help you right away or within a few days. Call toll free at 1-888-713-6180 and ask for an advocate.

You can also file a complaint through our website. Click on "Contact" at the top of the page. Or you can write us at:

MHS Health Wisconsin
Attention: Advocate
801 S. 60th Street
Suite 200
West Allis, WI 53214

If you want to talk to someone outside of MHS Health about the problem, call the BadgerCare Plus and Medicaid SSI Ombuds at 1-800-760-0001. If you are enrolled in a Medicaid SSI Program, you can also call the SSI Managed Care External Advocacy Project at 1-800-928-8778 for help with your appeal. They can also help you write a formal complaint to MHS Health or to the State HMO Program. The address of the State HMO Program is:

BadgerCare Plus or Medicaid Ombuds
P.O. Box 6470
Madison, WI 53716

We cannot treat you differently than other Members because you file a complaint. Your healthcare benefits will not be affected.

Can someone from MHS Health help me file a complaint?

Our MHS Health Member Advocate can help you file a complaint. Call toll free at 1-888-713-6180 and ask for an advocate.

What are the requirements and timeframes for filing a complaint?

You can file a complaint at any time. A complaint may be filed over the phone, by mail, or online at http://www.mhswi.com/contact-us.html.

How long will it take to process my complaint?

Most of the time we can help you right away or at the most within a few days. MHS Health will have an answer to your complaint within thirty (30) days of the date you submit your complaint.