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On April 22, 2024, UnitedHealth Group issued a press release, providing an update on the Change Healthcare cybersecurity incident that occurred on Feb. 21, 2024. Given the size of the data impacted, the investigation to determine whose data is impacted is expected to take several months. UnitedHealth Group believes this situation will impact “a substantial proportion of people in America” and is offering immediate credit monitoring and identity protection services, as well as a dedicated contact center to address questions. Visit Change Healthcare Cyberattack Support and/or reach out to the contact center at 1-866-262-5342 regarding any questions.

Medicaid and BadgerCare Plus renewals have started. Are you ready? Learn More
Medicaid and BadgerCare Plus renewals have started. Are you ready? Learn More

Welcome Members

Welcome to MHS Health Wisconsin! We’re glad you’re a member. You can count on us to provide the resources you need to care for yourself and your family.

It’s time to take control of your health – and this is the place to start. Your new health insurance plan offers comprehensive medical care and benefits. It also includes valuable programs, educational tools and support.

This page will help you understand your health plan. It has all the details you need to help manage your health. You can also find tools to take action.

Your next steps with your new plan:

  1. Create an online account. You can manage your health benefits, change your primary care provider, contact a plan representative, view claims and more.
  2. Complete a Health Assessment. This is available on your online account, or call 1-888-713-6180 (TDD/TTY: 1-800-947-3529).
  3. If pregnant, complete a Pregnancy form. This is available on your online account, or call 1-888-713-6180 (TDD/TTY: 1-800-947-3529).
  4. Choose a provider. You can view the providers available to you on our online directory. Choose or change your provider through your online account, or call 1-888-713-6180 (TDD/TTY: 1-800-947-3529).
  5. Learn more about the Top 10 Tips for Getting the Most Out of Your Benefits (PDF)

Here are some important links to helpful information:

If you have any questions or need more information on anything, please call us from 8 a.m. - 5 p.m., Monday through Friday. We are here for you. 1-888-713-6180 (TDD/TTY: 1-800-947-3529).
 

About Your ForwardHealth Member ID Card

Your ForwardHealth card is a plastic card with your name on it. It also has a 10-digit number and a magnetic stripe. Always carry your ForwardHealth card with you. Show it every time you go to the provider or hospital and every time you get a prescription filled. You may have problems getting health care or prescriptions if you do not have your card with you. Also, bring any other health insurance cards you may have. This could include any ID card from other service providers.

If you have questions about how to use your ForwardHealth card or if your card is lost, damaged, or stolen, call ForwardHealth Member Services at 1-800-362-3002. 
 

You Deserve Quality Care

You deserve quality healthcare and access to a large network of doctors, hospitals, and clinics.

You also deserve to have the information you need to get the most from your coverage. That's why we have pulled together some of the topics of most interest by our members.

If you have medical questions, always reach out to your doctor. In an emergency, go to the nearest emergency room or call 911.

Learn more about how to use your health benefits